How do I report a business not registered with the BBB?
A couple months ago I employed the services of a friend of mine who owns his own computer repair business, to fix some problems with my laptop screen. After the initial computer consultation, everything became a nightmare. Scheduled meetings to work on my computer turned into him texting me minutes before saying he was at dinner with his girlfriend instead, bizarre attempts to quickly fix my computer on the hood of his car in a restaurant parking lot at night, late night trips to his parent's house instead of his shop, and an emotional break down where he admitted the original 30 minutes he quoted me to fix it was really 2 weeks, etc. Keep in mind this man is in his late 20s, has multiple college degrees, and I've known him well for over 10 years. I thought I could trust him and his services, but he shocked me with strange and erratic behavior, making the entire situation unstable, awkward, and very difficult to manage. I had made it very clear in the beginning that because of school and work, I needed my laptop fixed asap. He assured me (all in writing) that the service would take 30 minutes after he received the ordered part. I ended up leaving my laptop with him to fix, but during the repair he broke another computer piece which then had to be ordered. I found out a week later he had ordered the part from Hong Kong to save money, which would then take an additional month to ship as we live in California. When I asked why he ordered a part from Hong Kong, he got very defensive and angry, claiming he didn't know it was coming from China. This edgy anger came up everytime the computer was discussed, so I then lied to get to my computer back, asking him to just mail me the part. He then charged me full price (some friend discount for driving an hour to give him the extra business) for the service. He finally mailed the part, and in fixing my computer I noticed the bezel (plastic lining holding the screen in place) was completely broken in half in two places, and the buttons to cover the screws were all missing. When I texted him about this, he freaked out and said he didn't tell me about breaking the computer parts because he didn't think it was a big deal, and I've been extremely demanding and difficult to deal with, and he wishes he had never offered to help me. He then revealed that the money he charged me also included the price of the second part HE BROKE during repair. After a lot of fighting he finally agreed to refund me the money I paid for the service, but would keep both the part costs, and send me a bezel replacement. That was over 2 months ago. Since then, I've contacted him three times. Once via text after a month, asking for an update. A second time over a week ago via Facebook message, and thirdly today in a very stern voicemail. He has yet to respond to any of these attempts at communication. Today I looked into reporting him to the BBB, but- surprise!- His company is not listed with the BBB. Any lawyers, law students, business owners, etc. please advise what I can do next! Court is an option but would probably cost me more than what he owes me. I just want justice. :( Thank you, I appreciate your feedback!
Small Business - 1 Answers
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A. Find a lawyer in your phone book B. File a complaint with your local court system C. Sue his ass and make him WISH he never did that kind of business with you, fill him with dread, heck, if his business isn't incorporated sue him for EVERYTHING HE'S GOT! SUE HIM FOR HIS CAR, HIS HOUSE, HIS LAWN, HIS BANK LOANS, HIS WIFE, IS KIDS, HIS GRANDPARENTS, everything he has, TAKE IT! MAKE HIM GIVE YOU THE MONEY BACK PLUS EVERYTHING HE OWNS!!! Unless you live in Oklahoma, their court system sucks.
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